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Courses › Professional Certificates › Prospecting, Sales and Follow Up Skills
5 Days · BQA Accredited

Prospecting, Sales and Follow Up Skills

Learners gain the skills to prospect, sell persuasively, and retain customers through follow-up.

Duration
5 Days
Format
In-Person · Online
Certification
BQA Recognised
Investment
Contact Admin Office
Programme Overview

What this course is about.

Learners gain the skills to prospect, sell persuasively, and retain customers through follow-up. This programme is designed to give students both the theoretical foundation and the hands-on capability needed to enter or advance in this field. Every module has been crafted with input from industry practitioners, ensuring what you learn maps directly to what employers are looking for.

Delivered by experienced facilitators and structured around real-world application, this course prepares you to work confidently from your first day on the job. Whether you're starting a new career, upskilling, or specialising further, you'll leave with a nationally recognised qualification and a portfolio of practical skills.

Course Content

01
Introduction to Selling and the Sales Process
02
Identifying and Prospecting for Potential Customers
03
Sources and Methods of Lead Generation
04
Understanding Customer Needs and Buying Behaviour
05
Sales Presentation and Product Demonstration Techniques
06
Handling Customer Objections
07
Negotiation Skills in Selling
08
Closing the Sale
09
Communication and Interpersonal Skills for Salespeople
10
Building and Maintaining Customer Relationships
11
After-Sales Service and Customer Follow-Up
12
Customer Complaint Handling and Problem Resolution
13
Sales Records, Reporting and Target Setting
14
Ethics and Professionalism in Selling
Entry Requirements

Who can apply?

These are the minimum requirements to enrol. If you're unsure whether you qualify, our admissions team is happy to discuss your background and guide you through the application process.

  • Open to working professionals across all sectors
  • No formal academic prerequisite — real-world experience valued
  • Specific prerequisites (where they apply) are confirmed during enrolment
  • Corporate group enrolments welcome
Certification

What you'll walk away with.

BQA-Recognised Certificate of Competence

A Continuing Professional Development certificate accredited by the Botswana Qualifications Authority (BQA, ETP0087 · TVET 0000638). Recognised by employers, professional bodies, and regulators — evidence of continued professional growth and specialised skill development.

BQA · ETP0087 HRDC Registered TVET 0000638
Study Modes

Choose how you learn.

We offer flexible delivery formats so you can pursue your qualification without disrupting your life. Every mode is designed to preserve the quality of instruction and the practical, hands-on experience Granjo is known for.

In-Person Intensive

Focused sessions delivered at the Gaborone campus.

Weekend Workshops

Flexible weekend sessions for working professionals.

Online / Live-Streamed

Fully online delivery with live facilitator interaction.

Corporate On-Site

Delivered at your workplace for teams of 8 or more.

Intakes

When can you start?

Granjo runs four intakes every year, each running for three months. Pick the intake that best fits your schedule — or check our News & Events page to see which intake is currently open for applications.

January – March

Jan – Mar intake

April – June

Apr – Jun intake

July – September

Jul – Sep intake

October – December

Oct – Dec intake

Not sure which intake is currently open for applications? Check our News & Events page for the latest intake status and application deadlines.

Fees

Investment & payment.

This is a Continuing Professional Development programme with a single enrolment fee. Payment is due upon confirmation of your place. Corporate group rates are available for teams of 8 or more.

To get a quote, kindly contact the admin office.

Ready to Take the Next Step?

Secure your place in the next intake.

Enroll Now
Why Choose Granjo

Built for learners who want more than a certificate.

Granjo is built for learners who want more than just a certificate — a real foundation for their future. Here's what sets it apart:

Quality Education

Learn from experienced professionals and industry experts who bring real-world insight into every lesson.

Career Focused

Courses are designed around what employers actually need, helping you build skills that translate directly into career growth.

Flexible Learning

Study at your own pace, with schedules and online options that fit around your life, not the other way around.

Supportive Community

You're never learning alone. Join a network of fellow students and mentors who support you at every step.

Whether you're starting fresh or advancing your career, Granjo gives you the tools, guidance, and community to get there.

Ready to Take the Next Step?

Secure your place in the next intake.

Enroll Now
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